FREQUENTLY ASKED QUESTIONS (aka FAQ's)

You’ve got questions?  We’ve got answers!

Yes, alcohol is permitted on the vehicle as long as EVERYONE on board is at least 21 years old. If there is a mixed of both 21+ and under 21 on board, alcohol is not permitted.

If you like, but there is a 70-can cooler on board.

The Cool Bus is strictly BYOB. Customers over 21 years of age are welcome to bring whatever beverages you would like to consume on the bus, but we will not supply it and customers under 21 are prohibited from consuming alcohol.  

No, kegs are not allowed on board.

Drinks, ice, and cups. We will supply paper towels and trash bags.  Leave those bad attitudes at the house and don’t forget those party pants!  

No, smoking and vaping are strictly prohibited.

Light snacks are allowed on-board during your party. We recommend that you do not bring messy snacks or full meals on the party bus, as excessive mess can result in added fees.

Yes, there is a minimum of 5 hours. Certain events have other minimum requirements.
Your reservation begins at your scheduled pickup time. Your trip ends when we drop off the last guest.
Yes. A minimum of 50% deposit is required prior to the trip.

A driver gratuity of 20% is included it in your initial quote.  However, if you feel like your service exceeded  expectations and was of the highest quality, you a free to provide an additional tip paid directly to driver.

We accept Visa, Mastercard, AMEX, and Discover. We also accept cash, Venmo and Zelle transfer.  We do accept checks, but only if paid in advance.

For cancellations made more than 30 days in advance, there is no fee. Less than 30 days, there is a 50% charge, and less than 7 days, there is a 100% charge.

Don’t see an answer you are looking for? Feel free to email us at info@coolbushouston.com or call (713) 805-2690 for more information.